Effective date: 12 November 2026

These Terms & Conditions apply to delivery partners who apply to be listed in, or are approved to participate in, the OneGrafix delivery partner directory. “OneGrafix” means OneGrafix Business Solutions, trading as OneGrafix.

These terms should be read together with any delivery partner agreement signed by the partner. If the signed agreement conflicts with these terms, the signed agreement takes precedence.

1. The OneGrafix delivery partner directory

The directory helps customers find independent delivery providers. OneGrafix is not the delivery partner’s employer, agent, joint venture partner, courier, or representative. A directory listing is not a guarantee, certification, or endorsement of a partner’s services.

Customers and delivery partners arrange delivery services directly with each other. Unless OneGrafix separately confirms this in writing, OneGrafix does not book deliveries, set delivery charges, collect courier payments, or guarantee a delivery partner’s availability or performance.

2. Applying and getting approved

Partners must provide complete, accurate, and current business, contact, vehicle, driver, and insurance information requested by OneGrafix. Partners must provide supporting documents when reasonably requested and promptly update OneGrafix if any submitted information changes.

OneGrafix may review an application, request more information, approve or decline a listing, or ask a partner to correct or update listing details. A listing may be withheld until requested checks and documents have been completed.

3. Partner responsibilities

Each delivery partner is responsible for operating its own business and for its staff, drivers, vehicles, licences, insurance, taxes, costs, and legal obligations. Partners must ensure that each driver is suitably authorised and that each vehicle used is roadworthy, appropriate for the work, and properly insured.

Partners must provide services with reasonable care, communicate promptly and honestly, honour prices and arrangements agreed directly with customers, and comply with applicable laws and safety requirements.

4. Quotes, charges, and payment

The delivery partner must give the customer a clear quote and explain any additional charges before accepting the delivery. The partner and customer are responsible for agreeing the service, price, collection and delivery arrangements, timing, and payment method directly.

Unless agreed otherwise in writing, the delivery partner is responsible for issuing receipts and handling payments, refunds, and payment disputes relating to its delivery services.

5. Collection, handling, and delivery

Partners must collect goods only from an authorised OneGrafix representative and should check the number and apparent condition of packages at collection. Any shortage, visible damage, or other discrepancy should be recorded and reported promptly before departure where practicable.

From the time a partner or its driver takes possession of goods, the partner is responsible for their safe custody, handling, transport, and delivery, subject to applicable law and any separate written arrangement. Goods must not be opened, used, altered, transferred, or disposed of without authority.

Partners should obtain reasonable proof of delivery and protect any customer information included in that proof. If a delivery cannot be completed, the partner must promptly contact the customer and OneGrafix to agree next steps. Goods must not be abandoned or handed to an unauthorised person.

6. Loss, damage, delays, and complaints

The partner must promptly notify the customer and OneGrafix of any loss, theft, damage, accident, suspected tampering, or material delay involving goods collected for delivery. Partners must cooperate with reasonable requests for information and preserve relevant records, photographs, and delivery confirmations.

The partner is responsible for responding to claims about its delivery services and for addressing complaints relating to its staff, drivers, vehicles, or handling of goods. Nothing in these terms excludes liability that cannot lawfully be excluded.

7. Customer service and conduct

Partners and their personnel must act courteously, honestly, and without discrimination, harassment, intimidation, or abusive conduct. Partners must not mislead customers about their services or their relationship with OneGrafix.

Partners must not claim to be OneGrafix employees, branches, official representatives, or exclusive couriers. Partners must not use the OneGrafix name, logo, or branding in advertising, uniforms, vehicles, social media, or promotional materials without prior written permission.

8. Customer information and confidentiality

Partners may use customer names, contact details, addresses, order details, and other non-public information only to arrange and complete the relevant delivery, meet legal obligations, or resolve a legitimate service issue.

Partners must keep this information secure, must not sell it or use it for unrelated marketing, and must not disclose it to unauthorised people. Information should not be kept longer than reasonably necessary. Partners must promptly notify OneGrafix of any suspected loss, unauthorised access, or disclosure involving customer information received through the directory.

9. Directory listings and submitted materials

Partners are responsible for ensuring they have the right to provide any business details, descriptions, photographs, or other materials submitted for their listing. Partners must keep their listing accurate and promptly request corrections when information becomes outdated or inaccurate.

OneGrafix may format, edit, suspend, hide, or remove a listing where reasonably necessary to maintain the directory or address inaccurate information, safety concerns, complaints, or a breach of these terms.

10. Reviews, suspension, and ending participation

OneGrafix may review listings and supporting documents periodically and may request updated information. OneGrafix may suspend or remove a listing, or end a partner’s participation, where it reasonably believes that the partner supplied false information, failed to maintain required documents or insurance, breached these terms, acted unlawfully, endangered customers or goods, or caused substantiated serious complaints.

Where appropriate, OneGrafix may request an explanation or corrective action. A partner may request removal from the directory by contacting OneGrafix. Removal does not cancel obligations relating to deliveries already accepted, claims, confidentiality, or information that must be retained by law.

11. Changes to these terms

OneGrafix may update these terms from time to time. The current version and its effective date will be shown on this page. A material change may require the partner to review or accept updated terms before continuing to be listed.

12. Governing law

These terms are governed by the laws of Zimbabwe, subject to any mandatory legal requirements. Any dispute is subject to the jurisdiction of the competent courts of Zimbabwe.

13. Contact

For questions, listing updates, complaints, or requests to leave the directory, contact:

OneGrafix Business Solutions
Trading as OneGrafix
Email: admin@onegrafix.co.zw
Telephone: +263 24 (2) 758037

WhatsApp: +263 77 582 8275 / +263 77 799 8233
Address: Room 707, 7th Floor, St. Barbara House. 115 L. Takawira Street, Harare, Zimbabwe